Nottinghamshire Newark Permanent Customer Services Russian Spanish Portuguese or Romanian Technical Advisors work@travailnewark.com 29/6838

Russian Spanish Portuguese or Romanian Technical Advisors

Job Ref No: 29/6838
Location: Newark-on-Trent
Branch: Newark
Sector: Customer Services
Type: Permanent
Full-time or Part-time: Full-time

Russian Spanish Portuguese or Romanian Technical Advisors

Newark

Full-time & part time positions

Rotating Days from 5.30am – 10pm

Permanent

£17,600 per annum



Working hours will be between 6am and 10pm, Monday to Friday and will also include working Saturday and Sunday on a rota basis.



Responsibilities

Providing 1st line support for a range of key Clients.
Logging all incidents on the database.
Providing excellent levels of customer service and support.
Diagnosing technical faults and providing over the phone solutions.
Escalating technical queries to 2nd line support.
Working to Service Level Agreements (SLA) against call handling time, resolution etc.


Skills / Experience

Problem solving and keen attention to detail.
Driven to deliver high levels of Customer Service.
Committed to personal development.
Flexible approach to working hours.
Clear telephone manner.
Good verbal and written communication skills.


Previous telephone experience essential.

Working within a Technical Help Desk / Service Desk environment would be an advantage.



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