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Consumer Services Coordinator

Consumer Services Coordinator

Job number: 30002804

Consumer Services Coordinator

South Grantham


Full Time


Our client currently has a great opportunity to join them as a Consumer Services Coordinator.

This role will be the main point of contact for consumers and stores ensuring all communication regarding delivery is carried out in a timely and accurate way.

The successful candidate will need to be able to demonstrate a proven track record of building strong working relationships with stakeholders, be able to prioritise tasks in a dynamic working environment, work as part of an established team and understand the value and benefits of good customer service.

Duties will include:

• Receiving bookings from consumers and communicating movement requirements to the relevant planner

• Discussing and agreeing allowances with consumers/stores.

• Dealing with intake into specific stores

• Arranging deliveries and liaising with relevant transport planner

• Dealing with day to day issues around movement (rejections, cancelled loads)

• Taking claims from consumers and completing claim forms.

• Ensuring contracts are moved within contract period

In order to be considered candidates should have;

• Intermediate Word and Excel skills.

• Negotiation skills and interpersonal skills.

• Excellent communication skills.

• Previous experience in contract management would be helpful though it's not essential.

Owner driver essential due to rural location

If you have the qualifications and experience please email your CV.

Travail Employment Group is operating as an employment agency.

Travail Employment Group is acting as an Employment Agency in relation to this vacancy.

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