Contract Account Manager

Job Title: Contract Account Manager

Salary: £21331 - £32327 DOE

Location: Hassocks - own transport essential due to location

Duration: Permanent

Hours: 37.5 hours per week between the hours of 07:00 to 19:00, Monday to Friday

Benefits: Workplace Pension, 20 days + BH increasing with length of service, BUPA healthcare (after probation), parking, impressive social events, monthly breakfast club, loads of progression opportunity, salary reviews

We're delighted to be working with a leading global aircraft component service provider in their search for a Contract Account Manager to join their team. As a Contract Account Manager, you will be responsible for managing customer accounts under Contract Support ensuring on time delivery and high service level.

In this role you will continue to develop and nurture strong relationships with our contracted customers whilst identifying further new business opportunities. This will be an exciting position for someone who has some experience in a liaising with company clients and building relationships to generate new business leads, as well as a genuine interest and passion for the aviation industry.

The company prides themselves on selecting the best candidates to provide a positive working environment and offer great training opportunities, outstanding career progression routes and a number of social events to get involved with.

Duties and responsibilities:

• Monitor the day to day commercial performance of each account and understand customer culture and way of trading
• Manage customer accounts, orders and contracts, including customer specific requirements
• Review costs associated to contracts under remit to ensure cost efficiency and profit maximisation
• Accountable for all aspects related to contracts under remit including Qcage management, Open Book orders and quarterly contract data analysis
• Manage non-conformance issues effectively to identify root causes and to implement measures to avoid reoccurance
• Review high cost repairs to effectively identify potential recharges outside contractual scope of services
• Ensure all additional contractual recharges including freight, late fees, customer induced damage etc are raised in an efficient and effective manner

• Broker sales by means of purchase or exchange to maximise all sales opportunities for outside contract requirements
• Ensure PO exchanges are dealt with on an efficient and cost-effective manner and cores return are managed effectively to avoid additional fees being incurred
• Analyse and revise performance reports monthly/quarterly/yearly and present data to customers
• Develop customer relationships, delivering high quality customer service and providing quick responses
• Carry out weekly conference calls together with the MRO counterpart if needed to solve queries, disputes or recharges
• Work closely with the AOG Support team on the supply of AOG/priority requirements
• Co-ordinate with internal departments to ensure on time delivery to the customer
• Liaise with customer and internal departments to ensure approval and payment of invoice
• Manage contracts' performance against service level agreements / KPI's
• Liaise with internal departments as the nature of the specific task may require

Skills required:

• Comprehensive knowledge of aircraft spares preferred
• Contract and customer support experience with the ability to deliver high level of customer service
• Understand IPC's, alternative part numbers and aircraft effectively
• Excellent communication skills at all levels, verbal and written
• Numerate, accurate with the ability to meet deadlines
• Good negotiation, organisational and time management skills
• Excellent computer literacy, highly proficient in the use of Microsoft Word, Excel and Outlook with experience of Quantum and web-based Aircraft parts databases
• Self-motivated and flexible with the ability to succeed in a busy environment
• Flexible and adaptable

Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.