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Customer Account Agent

Customer Account Agent

Job number: 8007182

  • Shrewsbury Branch
  • Permanent, Full Time
  • £20,000 per annum
  • + Free Parking, Exciting Team

Customer Account Agent

• Newtown, Powys

• Permanent, Full-Time

• 14:30 - 23:00 Monday - Friday

• 25 Days Holiday + Bank Holidays

• Free parking

• Competitive salary and bonus

Due to expansion, our client in Newtown is looking for a Customer Account Agent to join their busy customer service team providing support to their American clientele. Full training will be provided.

The Duties of the Successful Customer Support Advisor are as follows:

• To contact customers regularly by phone to ensure customer satisfaction after manager

• Receive incoming support queries via phone, e-mail and live chat.

• Deliver customer referrels as leads within the business, hitting defined KPI's

• Record customer case interactions on the database. These will include posts, calls logged, and e-mails sent.

• Customer retention - to reduce churn of customers through managing customer relationships

• Have a keen eye for opportunities to promote and upsell additional products to increase revenue

• Ensure the mailbox is actioned daily

Candidate Requirements:

• Clear and concise written and spoken communication skills

• Deliver great customer services and a high empathy maintaining calm and balance demeanour even when under pressure

• Attention to detail

• Excellent customer service skills.

• Exceptional telephone manner.

• The ability to sell and quickly develop strong relationships with customers

The Company:

An established organisation offering an idyllic working environment in a modern town centre location. This company has exhibited year on year growth and offers vast opportunities for career development.

The Package:

• Newtown, Powys

• Permanent, Full-Time

• 14:30 - 23:00 Monday - Friday

• 25 Days Holiday + Bank Holidays

• Competitive salary and bonus

To Apply:

Please click apply or email a recent copy of your CV to robert.sheward@clcokworkorg.com

For further information please contact Travail Shrewsbury on 01743 235 532

Travail Employment Group are operating as an Employment Agency.

Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within the next 7 days you have not been successful on this occasion and unless otherwise advised, Travail will keep your details on file and contact you with future relevant opportunities.

Travail Employment Group is acting as an Employment Agency in relation to this vacancy.


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