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Customer Service Administrator

Customer Service Administrator

Job number: 26080864a

Job Title: Customer Service Administrator

Salary: £19,000 - £20,000 per annum

Location: Burgess Hill - Outskirts (own transport required)

Hours: Monday - Friday, 9am - 5.30pm

Benefits: Holiday, Free Parking, Perk Box Subscription, Staff Discount

We are delighted to be working with our wonderful client, a highly successful retailer with a strong online presence, in their search for a Customer Service Administrator to join their lively team.

The ideal candidate will have a background in customer service and will be a confident, capable communicator. You will have a positive can-do attitude and enjoy speaking with customers to resolve their queries and problems.

The Role:

  • Be first point of contact for all customer and courier enquiries by phone and email
  • Provide information on products and services
  • Process orders
  • Manage customer complaints and liaise with other departments promptly
  • Liaise with suppliers regarding stock and orders
  • Support the Customer Service Team on customer returns and replacements, sales, stock checks and other duties as required

The Person:

  • Previous Customer Service experience is preferred
  • Good telephone manner and able to chat with customers confidently
  • Excellent organisation skills
  • Ability to multi-task and prioritise workload
  • Able to work well under pressure
  • Good computer skills including experience with an order management system

Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.

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