Customer Service Administrator

Customer Service Administrator

£27,000 - £28,000 per annum, Partridge Green, Monday to Friday 9:00 - 17:00, Permanent, Company pension, Free parking, Gym membership

The Role
We are seeking a motivated and organised Customer Service Administrator to join our Client's established team. As part of an independent manufacturer and supplier of art and design materials, you will play a key role in delivering excellent customer service, efficiently processing orders, and supporting the sales and complaints departments.

Key responsibilities include:

• Processing customer orders accurately in line with company policies.
• Handling customer queries via phone, email, and in-person professionally.
• Sending sales order acknowledgements following order entry.
• Maintaining and updating the CRM database.
• Addressing and resolving customer complaints in a timely and professional manner.
• Gathering and utilising customer feedback to identify potential sales, marketing, and product development opportunities.

Requirements
The ideal candidate will have experience in a customer-facing administrative role, with strong communication skills and a keen eye for detail. Proficiency in Microsoft Office (Excel, Outlook, Word) is essential. Familiarity with accounts and business software, as well as experience working with CRM platforms, would be highly desirable. A background in the art supplies sector would be beneficial but not essential.

This role could suit someone who has worked as a Sales Administrator, Customer Service Advisor, or Office Coordinator.

Company Information
This well-established family business has been a trusted manufacturer and supplier of art and design materials for over 50 years. With a strong reputation for quality and innovation, the company serves education and retail sectors across the UK and internationally.

Package

Salary: £27,000 - £28,000 per annum

Monday to Friday, 9:00 - 17:00

Company pension

Free parking

Gym membership

On-site parking

Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.