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Customer Service Administrator

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Customer Service Administrator

Job number: 27000718

  • Wrexham Branch
  • Permanent, Full Time
  • £24,000 per annum
  • + 25days holiday (plus bank holidays), Free parking, Friendly working environment

Customer Service Administrator

£24,000 per annum

Permanent role in Ellesmere

Working hours are Monday -Thursday 8.45am to 5pm and Friday 8.45am-4.30pm

Additional benefits:

• 25 days holiday + bank holidays

• Free parking

• Friendly team

The Role:

We are currently recruiting a Customer Service Administrator for a reputable company that provides premium equipment to a variety of industries. The successfully appointed Customer Service Administrator will enjoy administration as well providing a high level of customer service.

The responsibilities of the Customer Service Administrator:

• Assisting service department, handling calls and dealing with enquiries.

• Managing key accounts

• Preparing estimates for repairs and progressing with the customer.

• Answering phone calls from customers requesting breakdown assistance, parts and general enquiries

• General administration duties, such as collecting and processing engineer's paperwork.

• Maintaining records for monthly KPI information, completing KPI reports.

• Controlling and monitoring work in progress.

• Processing invoices and purchase orders

The successfully appointed Customer Service Administrator will have:

• The ability to provide excellent administration and customer service.

• Strong IT skills.

• Excellent communication skills both verbal and written.

• Attention to detail.

• The ability to work productively in a fast working environment.

• Manufacturing or service background (desirable).

• Working knowledge of SAP (desirable as training will be provided).

The Client

Our client prides themselves on their innovation, service and performance. They are committed to delivering expert advice and excellent customer service. This is a fantastic opportunity where extensive training is provided.

Friendly Note: If this job is not for you but you are looking for a new opportunity, please contact us for a confidential discussion on your career.

Additional skills and job titles:

Administrator, Administration Assistant, Customer Service Advisor.

To Apply

This vacancy is advertised by Travail Employment Group who are acting as an Employment Agency.

To apply for this position, please email a recent copy of your CV to angharad@clockworkorg.com

or for more information please call Angharad on 01978 366123. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within the next 7 days, you have not been successful on this occasion.

All candidates registering with Travail Employment Group will need to provide proof of identity, and evidence of any experience, training and qualifications our client considers necessary for this position.

Travail Employment Group is acting as an Employment Agency in relation to this vacancy.


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