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Customer Service Advisor

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Customer Service Advisor

Job number: 26081089

  • Burgess Hill Branch
  • Permanent, Full Time
  • £20,600 per annum
  • + 25 days annual leave, progression

Customer Service Advisor

£20600per annum, 37.5 hours pw, 9am - 5pm(30 min lunch) or 8:30am - 5pm(1 hour lunch), Mon-Fri, Progression Opportunity, 25 days annual leave, Employee assistance

This is a busy and varied role which works to support all channels of customer service. You will handle inbound and outbound customer contacts across phones, email and live chat, answering questions and resolving complaints. You will also process orders via all contact methods.

Within a busy environment you will be expected to:

  • Move between voice calls and emails as necessary
  • Maintain a high level of knowledge across products and systems
  • Cross sell products
  • Retain customers
  • Undertake any other tasks required of you by your hub manager.

We would expect the successful Customer Agent to be able to demonstrate excellent communication skills both in a written and verbal format. There will be a requirement for this person to work well amongst a team as well as being capable of organising and managing their own tasks effectively. This role would be ideal for someone who has had customer service experience in an office-based environment, however this is not essential.

You will be joining a long standing and reliable client with offices conveniently located close to Haywards Heath station. As a Customer Agent you will be working within the Customer Operations team with a possibility of progression into a Customer Expert role. This would involve supporting the Hub Leader and Hub Manager to deal with escalated queries, whilst utilising extensive knowledge of the products and systems.

Benefits include:

  • 25 days annual leave in addition to bank holidays
  • Reduced membership programme
  • Employee assistance programme
  • Good Public Transport links

Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.

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