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Customer Service Advisor USA

Customer Service Advisor USA

Job number: 8007102

Customer Support Advisor

• Newtown, Powys

• Permanent, Full-Time

• 14:30 - 23:00 Monday - Friday

• 25 Days Holiday + Bank Holidays

• Free parking

• Competitive salary and bonus

Due to expansion, our client in Newtown is looking for a Customer Support Advisor to join their busy technical team providing customer support to their American clientele. Full training will be provided.

The Duties of the Successful Customer Support Advisor are as follows:

• Provide professional, effective customer focused support to help customers.

• Receive incoming support queries via phone, e-mail and live chat.

• Respond to customers using all forms of communication but with emphasis on the phone in order to bring cases to a conclusion as quickly as possible and to the satisfaction of the customer.

• Record customer case interactions on the database. These will include posts, calls logged, and e-mails sent.

• Arrangement of engineers visits to investigate unit issues if needed to resolve support cases.

• Training of customers on basic areas of the customer product.

Candidate Requirements:

• Clear and concise written and spoken communication skills

• Ability to present written information in a structured and balanced way appropriate to the needs of the reader

• Attention to detail

• Excellent customer service skills.

• Exceptional telephone manner.

• Logical thinking with the ability to systematically work through a problem.

The Company:

An established organisation offering an idyllic working environment in a modern town centre location. This company has exhibited year on year growth and offers vast opportunities for career development.

The Package:

• Newtown, Powys

• Permanent, Full-Time

• 14:30 - 23:00 Monday - Friday

• 25 Days Holiday + Bank Holidays

• Competitive salary and bonus

To Apply:

Please click apply or email a recent copy of your CV to rachael.kelvin@clockworkorg.com

For further information please contact Travail Shrewsbury on 01743 235 532

Travail Employment Group are operating as an Employment Agency.

Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within the next 7 days you have not been successful on this occasion and unless otherwise advised, Travail will keep your details on file and contact you with future relevant opportunities.

Travail Employment Group is acting as an Employment Agency in relation to this vacancy.


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