Customer Service Manager

Customer Service Manager, £30,000-£35,000, Burgess Hill, 9am-5pm Monday to Friday, Permanent, 23 days holiday plus Bank Holidays, Company pension, EV salary sacrifice scheme

The Role
We are seeking a highly capable Customer Service Manager to join a growing renewable energy business at the forefront of the sector. Based in Burgess Hill, this office-based role will oversee daily customer service operations and ensure a consistently high standard of service across multiple departments. Reporting to senior leadership, you will manage both office-based and field-support elements of the customer journey.

You will lead a team responsible for supporting customers throughout their renewable energy journey - from initial enquiry to installation and ongoing support - helping ensure processes are efficient and communication is clear and professional.

Key responsibilities include:

• Managing day-to-day operations across the Customer Support team
• Resolving escalated customer queries and maintaining service standards
• Supporting HR with onboarding and offboarding procedures
• Coordinating staff training and performance reviews
• Overseeing administrative functions across departments
• Maintaining a safe and efficient working environment
• Supporting communication between office and field-based teams

Requirements
To succeed in this Customer Service Floor Manager role, you will need strong people management skills and a proactive, organised approach. Experience within the renewable energy sector would be highly desirable, along with a confident, professional communication style and the ability to oversee a wide range of responsibilities.

Strong interpersonal and conflict resolution skills are highly desirable, along with the ability to delegate effectively, manage workloads independently, and collaborate across departments. This role could suit someone who has worked as a Customer Service Manager, Operations Supervisor, or Customer Support Lead.

Company Information
This is an opportunity to join a well-established and fast-growing renewable energy company that has completed over 10,000 installations since 2015. Known for technical innovation and outstanding customer service, the business is expanding nationally across residential, commercial, and education sectors. Their culture is collaborative, forward-thinking, and built around sustainability and smart energy technology.

Package

• £30,000-£35,000 per annum depending on experience
• 23 days holiday plus Bank Holidays
• Monday to Friday, 9am-5pm
• Company pension
• EV salary sacrifice scheme
• Permanent, office-based position in Burgess Hill

Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.