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Customer Service Representative

Customer Service Representative

Job number: 27001265

Customer Service Representative



Full time

£27,000 plus 25 days holiday + bank holidays + contributory pension

The Role

Our client is currently recruiting for Customer Service Representative to join a technically advanced manufacturing business supporting the requirements of their European customers. This is a fast paced and demanding role, acting as a coordinating link between the customer and all internal plant functions.


Management and coordination of a portfolio of European customers accounts

Coordinating required actions between the customer and all internal plant functions

Analysis of customer inventory to determine demand requirements for manufacturing sites

Management and processing of purchase and sales orders

Quoting and negotiating product price with customers

Coordinating with the sales team in order to maximise profitability of the company

Using customer specified systems for demand and order management

Reviewing customer contracts

Liaison with planning, purchasing and scheduling to establish lead times and ship dates


The successfully appointed Customer Service Representative will have the following skills and attributes:

*A track record of experience in customer service, planning or supply chain roles within the manufacturing sector

*Experience eof using SAP system

*ERP experience desirable

*Excellent communications skills

Dedicated to meeting the expectations of external customers and internal partners.

*Experience of handling complex customer accounts

*Broad commercial business understanding

*A keen attention to detail

Independent thinker with ability to make timely and accurate decisions

*Proven 'multi-tasking' skills

Ability to prioritise tasks based on their importance and urgency.


*Degree qualified

*Excellent IT skills - ideally SAP (or other ERP system) and Excel proficient

The Package

*Salary - £27,000

*Full time

*25 days holiday + bank holidays

*Contributory pension

*Free Parking

Our Client

Our client is an international technical manufacturing business who invests heavily in innovation and product quality to ensure that the business is able to meet the demands of both the Aerospace and Automotive industries. They provide a challenging and international work environment where an experienced customer service representative will be able to embrace a broad range of responsibilities.

To Apply

Travail Employment Group is operating as an Employment Agency.

Once you click to apply for this job, Travail Employment Group will immediately receive your application. If your application is successful, a consultant will be in contact with you within the next 7 days or alternatively you can send your CV 

All candidates registering with Travail Employment Group will need to provide proof of identity, and evidence of any experience, training and qualifications our client considers necessary for this position.

Travail Employment Group is acting as an Employment Agency in relation to this vacancy.

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