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Customer Service & Sales Representative

Customer Service & Sales Representative

Job number: 26080366

Job Title: Customer Service & Sales Representative

Location: Haywards Heath (Own transport required)

Hours: Monday to Friday - 9am - 5.30pm

Salary: £20 - 25k (Depending on experience)

Benefits: Workplace pension, free parking, holiday, wine Fridays, Health plan after probation, amazing environment

We're delighted to be working with our fabulous client in their search for a warm, personable and experienced Customer Service & Sales professional to join their small but busy team to assist them in fulfilling all Customer Orders and queries through to completion.

Working in a high-end, online retail environment, the ideal candidate will be technology savvy, customer focused and extremely motivated and organised. The products supplied by our client would interest those keen on securing a career in fashion or interior design in a Customer Service capacity. The team culture developed by our client is a positive, sociable one and would suit those who are naturally personable and enjoy building strong relationships with their colleagues.

The Role:

  • Processing Customer orders via telephone and website
  • Updating Customers with information relating to their order
  • Assisting with international orders
  • Dealing with customer service enquiries and complaints
  • Checking delivery manifests
  • Conducting daily fraud checks of credit card transactions

Role requirements:

  • 2 years Customer Service experience (essential)
  • Online/Retail experience (desirable)
  • Technology competent (IT, CRM, Excel etc)
  • An interest in fashion / design / interiors / furniture (desirable)

Person requirements

  • Someone with a motivated, hands on approach - this a small business, and sometimes it's "all hands-on deck!"
  • Kind, friendly and a naturally empathetic personality
  • A desire to learn and grow within your role

Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.

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