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Customer Service Support

Customer Service Support

Job number: 15514888

Engineering Customer Service Support Representative

£13.00 plus an hour (Based on £26,000 salary)


Initially required on a 6 Month Fixed term contract

Hours Monday to Friday ( 37.5 hours per week)

This Established Global Engineering company based in Daventry is looking for a competent professional Customer Service /Contact Centre Support Representative with ideally some Mechanical background/ knowledge. The role is being offered initially for up to a 6 month period.

TheContact Center Representative ( Level 3) role will be to provide a Support service to Customers who have technical issues on their Engineering related products. You will be liaising with customers all over the world via phone, email and web chat.

You will be able to manage complex, high quantity and sometimes contradictory information to solve problems with minimal conflict. Excellent Communication skills are essential.

Other duties include

-Documenting customer inquiry onto companies in house system

-Escalating issues to the right department and document the process

-reviewing data and completing monthly reports

-Supporting the company with Global integration

-Take on individual projects relating to care support

-Support in the development of regular Newsletters

-Support Quality improvements

- Build professional relationships with customers to increase loyalty

-Provide feedback to improve projects and customer experience

Due to Covid 19 this role will initially be based homeworking however the role will have a requirement to be able to be based and commuted to at the Daventry site when required.

Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy.

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