FIELD SERVICE MANAGER

Field Service Manager

Location: Rushden
Salary: £45,000 per annum
Benefits: EV Company Vehicle + Additional Benefits Package

Permanent Position

We're seeking a proactive and experienced Field Service Manager to lead a team of Rack & pinion engineers across the country. This is an excellent opportunity for a strong hands-on leader who can motivate a team, has technical expertise, and can improve service delivery. The Field Service Manager will have excellent communication skills to manage field activities. This is a full time role based in Rushden with regular travel to support the field teams and meet customers.

Key Responsibilities

• Lead, coach, and develop a team of field service engineers ensuring productivity and quality standards are met whilst providing a positive and safe working environment
• Conduct site visits and job audits to maintain quality and safety standards.
• Provide hands-on technical guidance and troubleshooting assistance to field engineers, alongside the technical support team
• Contribute to safety improvements and enforce compliance within H & S regulations
• Build strong relationships with customers, resolving issues and ensuring high service quality
• Monitor KPIs and implement improvements to drive operational efficiency
• Support recruitment, training, and performance management activities.
• Support the Service Operations Manager to liaise with customers on operational matters, ensuring satisfaction and resolving issues promptly

Qualifications and Competencies

• Previous experience in a service management or senior field engineering role (minimum of 5 years due to knowledge and experience required)
• Strong technical knowledge of Rack & Pinion Systems (essential)
• Mechanical Engineering and IOSH Managing safely qualification would be advantageous
• Strong leadership and communication skills with the ability to work under pressure
• Knowledge of health and safety standards and compliance requirements
• Highly organised with the ability to manage multiple priorities
• Full Uk driving licence and be able to travel nationwide.

What is on offer

The successful candidate will be joining a global company where there is room for career progression. An excellent benefits package is offer consisting of the following

• Equal-Opportunity Employer
• 25 days holiday, plus public holidays
• Competitive Salary - £45,000 per annum
• EV Company Vehicle
• Pension Scheme 8% Company contribution, 3% employee contribution after 3 months

If you are interested in this role, please apply by sending your CV or for more information please email lynne.robertshaw@travail.co.uk

Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy.