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German Speaking Customer Service Advisor

German Speaking Customer Service Advisor

Job number: 29022810

  • Newark Branch
  • Permanent, Full Time
  • £19,500 to £23,000 per annum

German Speaking Customer Service Advisor

Tuxford with Remote Working Opportunities

£19,500 - £23,000

Working hours between 8:00 - 17:30 Monday - Friday.

Introduction

In line with their strategic growth plan, our progressive client is now seeking a fluent German (bi-lingual) speaking Customer Service Advisor to join their team. This role will be primarily supporting the content creation team with digital content specifically for the German e-commerce website whilst being the first point of contact for customer queries from the German marketplace, answering telephone calls and responding to emails.

There are exciting progression opportunities for the successful candidate working within a newly established Europe division, the possibilities are endless!

Duties will include:

• Supporting the marketing team with the creation and translation of content for the German marketplace.

• Providing an exceptional experience for sales and service-related queries (telephone, chat and email) across a variety of sales channels.

• Processing orders received over the telephone or e-mail, ensuring orders are sent to our fulfilment centre according to company guidelines.

• Helping customers with technical uses for our products, offering guidance on suitable products within our range, along with working with our technical experts on complex queries

• Being aware of and identifying new business opportunities, sharing these opportunities with the wider team.

In order to be considered candidates must have:

• Intermediate IT skills with strong knowledge of Microsoft applications

• Possess excellent verbal and written communication skills in English & German

• Flexible and positive attitude towards work

An understanding of a technical environment would be advantageous but is not essential.

Due to the rural location candidate must be owner/drivers.

Free Fruit - Training Courses - Free tea and coffee - Regular company outings - Dress Down Days - Employee Referral Scheme

Travail Employment Group is acting as an Employment Agency in relation to this vacancy.


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