Hotel Receptionist

Hotel Reception Manager

£28,000-30,000, 40 hours per week, working 5 days over 7 morning and evening shifts, immediate start temporary position with potential to go permanent for the right candidate.

We are currently recruiting a Hotel Reception Manager for this beautiful hotel. You will work closely with all departments within the hotel to ensure a first class experience to all hotel guests. We are ideally looking for someone who has experience working for a luxury hotel brand. We are looking for 4 - 5 star service standards.

As Hotel Reception Manager duties will include:

• Answering all incoming telephone calls with a friendly & professional manner
• Checking guests in and out on the front desk
• Dealing with customer complaints and queries
• Assisting with enquiries & reservations for the hotel, restaurant, conferences & events
• Daily administrative duties for bookings and reservations
• Processing payments
• Ensuring a smooth operation and hand over between shifts
• Providing a first class customer service at all times
• Communicating well with other departments within the hotel
• managing a team, organising roats and responsibnilities for the team
• Ensuring all team members are exceeding expectations

As Hotel Reception Manager someone with previous Hotel Reception experience would be preferred, we would really like someone who has worked in either a 4 or 5 star hotel brand and is looking for a new challenge. We can provide live in accomodation for a short term period. This role would suit someone who has worked in hospitality or as receptionist, reservationist, or front of house manager.

Essential attributes:

• Previous hotel reception expericne
• Professional and smart appearance
• Excellent customer service skills
• Pleasant telephone manner
• Excellent communication skills
• Well organised with the ability to multi task
• Must have the ability to cope under pressure
• A keen eye for detail
• Good IT and communication skills
• Previous experience working in a hotel the catering and hospitality industry preferred but not essential

The hours of work will be 07:00am- 15:30 and 14:30-21:00. You will work 5 days over 7 so will be required to work evenings and weekends.

To apply for this Hotel Reception Manager role please send your CV to Nicola Wilson.

Travail has been established since 1977 and has branches nationwide. Our Harrogate branch was opened in 1995 and has five specialist consultants who each deal with different market sectors.

Our Catering & Hospitality division works with a variety of clients from Gastro Pubs, Hotels and Restaurants to Schools, Care Homes and Hospitals. Working closely with candidates from all departments within the Catering & Hospitality sector we are confident in matching the right people for the right jobs.

Travail Employment Group Ltd is acting as an Employment Business in relation to this vacancy.