Inbound Customer Service Advisor / Call...
Inbound Customer Service Advisor / Call Centre Agent
Job number: 26080543
- Burgess Hill Branch
- Permanent, Full Time
- £8.50 to £8.72 per hour
Job Title: Service & MOT - Inbound Customer Service Advisor / Call Centre Agent / Contact Centre Representative
Location: Burgess Hill
Hours: Full time hours with shifts between 8am and 7pm, some weekend work
Salary: £8.50per hour (+ paid overtime) + bonuses - equates to approximately £18.5k + bonuses)
Benefits: Amazing team atmosphere, 20 days holiday + BH, Workplace Pension, central location, progression opportunities
Service and MOT - Telephone
We're delighted to be working exclusively with a fantastic client based centrally in Burgess Hill in their search for Inbound Customer Service Advisors / Call Centre Agents / Contact Centre Representatives to support the Customer Service function of a well-known lifestyle motor brand.
To be successful in this role, you will be a confident communicator on the telephone with a natural ability to chat with customers, you will be competent in using computers and committed to a career in Customer Service.
- Receiving inbound Customer Service enquiries and bookings on the telephone
- Qualifying customer calls, gathering general information on their enquiry
- Utilising and updating CRM system
- Taking ownership of customer query through to successful resolution
- Adhering to brand guidelines and SLAs
- A natural conversationalist with an ability to communicate confidently on the phone as well as the ability to listen
- An excellent command of the English language - written and spoken
- Responsible, and reliable with the ability to take account for your own work and actions
- Good computer literacy
- Process driven
- Ability to work well under pressure
- Previous Customer Service experience in any area- desirable
- Previous contact Centre experience - desirable
Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have not been successful on this occasion.
Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.