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Inbound Customer Service Advisors...

Inbound Customer Service Advisors (Working from home)

Job number: 76902981

  • Corby Branch
  • Temporary, Part Time
  • £8.91 to £9.00 per hour

Inbound Customer Service Advisors (Working from home)

Title: Customer Service Administrator
Location: Corby, Northamptonshire (working remotely from home - candidate must be local due to training and equipment collection)
Salary: £8.91ph rising to £9ph after 12 weeks
Benefits: 31 days holidays, excellent 2 week long training programme provided.
Duration: Long term Temporary (until Feb '22' atleast)

Hours:37.5hrs per week Tuesday to Friday 10am till 6pm and Saturday 8am till 6pm or 37.5hrs per week Monday to Friday 8am till 4pm and one Saturday in three 8am till 4pm or 37.5hrs per week Monday to Friday 10am till 6pm and one Saturday in three 8am till 4pm

Are you able to build customer relationships instantly? Do you enjoy going the extra mile to achieve customer satisfaction? Are you a reliable, committed individual who is focused and self-disciplined to be able to work well from home to achieve results. Please read on……

We are currently looking to recruit excellent Inbound Customer Service Advisors to join our well-established, global client, vibrant Contact Service Team who are based in Corby, Northamptonshire. This role is currently home based, all equipment required will be provided by the client. The main purpose of the role is to field an array of varied incoming call types including questions, queries and complaints from direct customers, in relation to Company & Courier services and products, as well as managing emails and WebChat. Handling each call on an individual basis, in a friendly, professional and time effective manner to ensure maximum customer satisfaction.

Our client is committed to help all Inbound Customer Service Advisors, by providing a structured virtual group-training program from day one. An experienced in house Company Trainer will deliver this program. Training will encompasses all components required to ensure that you have all the tools needed to succeed at your job role, including educating you on the companies history and ethos, in house systems/IT training, full understanding of your departments' services, and most importantly how to meet customers' expectations. Further support will be provided, via Team Leaders who are always virtually on hand to help when needed.

The successful Inbound Customer Service Advisors will ideally have previous Call Centre/Contact Centre experience, but we are also keen to hear from candidates who have gained strong Customer Service skills in alternative environments who have the ability to transfer their skill set from Face to Face to, via telephone and email. As an individual it is essential that you are able to demonstrate the ability to provide Customer Service with a human touch, work well as a key component within a dedicated committed team, as well as being able to take autonomy of the task in hand. As this role is home based good internet access/connection is essential, along with the ability to work in a quiet, professional and comfortable environment consistently between the hours of 10am and 6pm.

Travail Employment Group Ltd is acting as an Employment Business in relation to this vacancy.

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