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IT Support Manager

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IT Support Manager

Job number: 61530799

IT Support Manager

Salary up to £40,000 per annum, plus 10% bonus, 33 days holiday, Pension, employee welfare schemes, On site Parking, subsidised canteen - Based in Newport, South Wales

We have a new and exciting opportunity for a IT Support Manager to join a leading and global manufacturing company, based in Newport, South Wales. Our client are at the forefront of technology and are a market leader within their industry, who regularly receive awards and recognition for their products and Investors in People.

Reporting into the Head of IT, the successful IT Support Manager will be responsible for managing a small team of IT support technicians and will have previous experience in a similar role. You will have a strong Technical background, as well as strong leadership and customer service skills and enjoy working in a hands on capacity.

Duties will include:

  • Hands on supervision of the Team
  • Oversee all aspects of the Support Team function including service requests, incidents and escalations, New Starter & Leaver processes and end user asset tracking
  • Ensure Standard Operating Procedures are being followed at all times (and develop and update as required)
  • Monitor SLA compliance
  • Provide 1st & 2nd line support across a range of end-user technologies including Hardware, printers, mobile phone set up & support and network troubleshooting
  • Working closely with the Head of IT on KPIs and Metrics for the team
  • Carry out reviews and appraisals
  • Manage IT equipment inventory and licences

The successful candidate will have previous experience in a similar role and have good management skills - you will enjoy working in a busy IT department, providing IT support to multiple users. You will have excellent communication and problem solving skills and be focused on delivering a successful outcome. You will ideally be degree qualified or have an equivalent work experience - you will also have strong knowledge of SAP, MS Office (including Office 365) and ticketing systems.

In return you will be joining a extremely reputable and established organisation in a new position for the company, with the opportunity to grow and develop.

To hear more about this or similar opportunities please send your CV to

IT Support Manager

£35-£40,000 per annum

33 days holiday, 10% bonus, Pension, Employee welfare schemes, onsite parking, subsidised canteen

Hours 8am to 4pm (Mon to Fri, with possibility of some hybrid working)

Newport, South Wales


Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy.

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