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Office And Customer Service Manager

Office And Customer Service Manager

Job number: 26080402

  • Burgess Hill Branch
  • Permanent, Full Time
  • £28,000 to £30,000 per annum
  • + workplace pension, free parking

Job Title: Office and Customer Service Manager

Salary: £28 - 30k per annum

Location: Outskirts Haywards Heath - Own transport essential

Duration: Permanent

Hours: Monday to Friday, 8.30-5pm

Benefits : Free parking, 20 days holiday + Bank Holidays, Workplace Pension, dynamic small team

We are excited to be working with our established client in their search for an Office and Customer Service Manager to join their team. This is an exciting role for a candidate with a background in an Office Management position ideally within an engineering or motor vehicle industry, who enjoys working within a busy, buzzy environment.

The Office and Customer Service Manager will be responsible for organising and coordinating the day to day running of the sales office. This role requires the candidate to manage the customer service team and ensure the company is providing excellent service throughout the business. The role will require an element of dealing with customers directly on the phone and face to face, which means being able to plan the day accordingly to achieve all tasks are completed.

This role would suit someone who has excellent people skills, a real leader, someone regarded as a people manager, who has strong organisational and time management skills. Ideally you will be used to working in a small business and have a hands-on approach to your work.

Duties and Responsibilities:

  • Managing the Customer Service Team
  • Regularly reviewing and improving company processes and procedures
  • Ability to identify areas in need of change and action accordingly
  • Maintain monthly KPIs for customer service and engineering teams and present to the Managing Director for review
  • Organise monthly meeting for the customer service team and report on their progress
  • Can drive the team forward through training and mentoring
  • Some experience in HR processes - ability to set up new starters, attending probation meetings and providing administrative support
  • Responsible for accurately scheduling the Engineers daily and weekly workload
  • Review and manage company complaint process and handle any escalated complaints in a professional and timely manner
  • Ensure all products and service prices are correct and the database is accurately maintained
  • Answer calls/make calls from and to customers, dealerships and suppliers, resolving and delegating where appropriate
  • Liaising with suppliers to improve the office efficiency
  • Confident with the company products and services, ability to train others
  • Ability to run the business in the Managing Directors absence

The Person:

  • Strong "people type" manager - experience in leading a team
  • Calm under pressure
  • Process improver
  • Good attention to detail
  • Able to coach and mentor
  • Be Approachable
  • Problem solver
  • Planning and organisation
  • Honesty and integrity - Leading by example

Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.

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