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Service Coordinator / Administrator

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Service Coordinator / Administrator

Job number: 34001104

  • Doncaster Branch
  • Permanent, Full Time
  • £24,000 per annum
  • + Onsite free car parking, Easily accessible via public transport

Service Coordinator / Administrator - Doncaster - c.£24k

Job Title: Service Coordinator / Administrator

Hours: Monday to Friday 8.30am to 5pm (40hrs per week)

Salary: c.£24,000 depending on experience, skills and abilities

Holidays: Start on 25 plus stats

Other Benefits: 4% contributory pension, health care (Bupa Cash Plan), Enjoy Benefits package, life assurance at 4x death in service

Getting there: Free onsite parking, DN3, accessible on public transport

The future: Stable business with the opportunity to develop a rewarding career

Environment: A professional and supportive working environment

A permanent position for an organised and efficient Service Coordinator / Administrator to provide a point of contact for customers and engineers. To coordinate the activities and movements of mobile service engineers on a daily basis.

As the Service Coordinator / Administrator, you will:

Take incoming calls from customers and action as necessary

Plan workloads and deploy engineers ensuring maximum efficiencies are maintained

Liaise with other depots, dealers and 3rd party service providers when customers are out of Depot area, ensuring that they respond within agreed timescales and provide and updated daily status report on any ongoing jobs

Log and provide key information to enable accurate and meaningful KPI's to be produced

Check & monitor Job sheets/Timesheets using Daily Ops Monitor bringing any variances to the attention of the service manager

Ensure parts requests are followed up to reduce disruption/downtime to customers

Produce estimates for chargeable work using generic template

General Admin duties, Incl. Filing, Memos, Faxes, Letters

Monitor and document overtime, holidays and sickness

To apply for the Service Coordinator / Administrator position, you must:

Be PC Literate with excellent verbal and written communication skills

Have excellent telephone manner with a first-class approach to customer service

Have strong interpersonal, organisation, motivational and communication skills

Travail employment group is operating as an employment agency.

Travail Employment Group is acting as an Employment Agency in relation to this vacancy.

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