

Service Coordinator / Administrator
Service Coordinator / Administrator
Job number: 34001104
- Doncaster Branch
- Doncaster
- Permanent, Full Time
- £24,000 per annum
- + Onsite free car parking, Easily accessible via public transport
Service Coordinator / Administrator - Doncaster - c.£24k
Job Title: Service Coordinator / Administrator
Hours: Monday to Friday 8.30am to 5pm (40hrs per week)
Salary: c.£24,000 depending on experience, skills and abilities
Holidays: Start on 25 plus stats
Other Benefits: 4% contributory pension, health care (Bupa Cash Plan), Enjoy Benefits package, life assurance at 4x death in service
Getting there: Free onsite parking, DN3, accessible on public transport
The future: Stable business with the opportunity to develop a rewarding career
Environment: A professional and supportive working environment
A permanent position for an organised and efficient Service Coordinator / Administrator to provide a point of contact for customers and engineers. To coordinate the activities and movements of mobile service engineers on a daily basis.
As the Service Coordinator / Administrator, you will:
Take incoming calls from customers and action as necessary
Plan workloads and deploy engineers ensuring maximum efficiencies are maintained
Liaise with other depots, dealers and 3rd party service providers when customers are out of Depot area, ensuring that they respond within agreed timescales and provide and updated daily status report on any ongoing jobs
Log and provide key information to enable accurate and meaningful KPI's to be produced
Check & monitor Job sheets/Timesheets using Daily Ops Monitor bringing any variances to the attention of the service manager
Ensure parts requests are followed up to reduce disruption/downtime to customers
Produce estimates for chargeable work using generic template
General Admin duties, Incl. Filing, Memos, Faxes, Letters
Monitor and document overtime, holidays and sickness
To apply for the Service Coordinator / Administrator position, you must:
Be PC Literate with excellent verbal and written communication skills
Have excellent telephone manner with a first-class approach to customer service
Have strong interpersonal, organisation, motivational and communication skills
Travail employment group is operating as an employment agency.
Travail Employment Group is acting as an Employment Agency in relation to this vacancy.