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Spanish OR French Speaking Service Desk...

Spanish OR French Speaking Service Desk Agent

Job number: 29027756

Spanish - French - Service Desk - Newark

Spanish OR French Speaking Service Desk Agent

£19.5k

Full time, 8 hour shifts, 5 days on and 2 off

Permanent

Newark

We are working closely with one of the UK's leading businesses in their field, to recruit French or Spanish Speaking Service Desk Agents.

Duties include;

- Providing 1st line support for a range of key Clients.

- Logging all incidents on relevant software systems.

- Diagnosing technical faults and providing over the phone solutions.

- Escalating technical queries to 2nd line support.

- Providing excellent levels of customer service and support.

- Working to Service Level Agreements (SLA) against call handling time, resolution etc.

In order to be considered candidates must;

- Fluent in French or Spanish and English.

- Deliver high levels of Customer Service.

- Have a flexible approach to working hours.

- Have a clear confident telephone manner.

- Good verbal and written communication skills.

Experience of working within a Technical Help Desk / Service Desk environment would be helpful but not essential.

To apply for this role please send an up to date copy of your CV to work@travailemployment.com or call 01636 701702

This vacancy is being advertised on behalf of Travail Employment Group who are acting as an employment business in this instance

Travail Employment Group is acting as an Employment Agency in relation to this vacancy.


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