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Support Advisor

Support Advisor

Job number: 56C1240

  • Huddersfield Branch
  • Permanent, Full Time
  • £18,000 per annum
  • + pension, healthcare,free parking

(56C1240) Support Advisor
£18k

BENEFITS & SALARY:

This is a full time role (Monday to Friday, 8.30am - 5.00pm). The salary is £18,000 p.a
My client offers a great working environment, a really friendly team which socialises regularly also a number of annual social events including the Christmas party, summer party etc
25 days holiday, full pension contributions and private health care (following three month probation period), annual salary review. Free parking

The Client
A fabulous opportunity has arisen for a Support Advisor to join our growing and ambitious business in Huddersfield. They are proud to include some of the largest companies in the world as customers, many of them Blue Chip organisations.
The Job
This role is based in our busy Customer Support Team and the successful candidate will report to the Customer Support Team Leader. We need someone who has both strong numeracy / data skills but also strong communication and problem solving skills, who is comfortable talking to clients. It is a client facing role, and includes telephone and email support, internal technical support and product development input and testing. The successful candidate will possess strong analytical skills, be personable and an excellent communicator (both written and spoken). They will need strong Excel skills
Your role will include dealing with client data queries on the telephone and via email, internal and external training on our products reporting bugs and testing client facing aspects of our software, processing data files for the production of special reports, and assisting in the analysis of data sets as part of research projects, together with support for internal teams

Requirements:
* Customer focused mindset
* Good telephone manner
* Problem solving skills and ability to communicate solutions clearly

* Strong IT skills

* Strong numeracy skills

* Strong Excel skills (e.g. features to look up and match data)

* Excellent attention to detail

* Strong verbal and written communication skills

Please forward your CV or for further information please contact Carol Mosby on 01484 518000.
Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy.

Travail has been established since 1977 and has an extensive network. Our Huddersfield
branch was opened in 1995 and has specialist consultants who each deal with different market
segments. To apply for this or other similar roles in Huddersfield, Halifax, Elland, Brighouse,
Dewsbury or Batley area, please contact our office on 01484 518000.


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