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Technical And Warranty Operative

Technical And Warranty Operative

Job number: 26080364

Job Title: Technical and Warranty Operative

Location: Burgess Hill (outskirts - will require own transport)

Hours: Monday - Friday, 8.30am - 5pm

Salary: A competitive salary is offered based on experience and skill set

Duration: Permanent

Benefits: 20 Days annual leave plus bank holidays, pension scheme, commission scheme, healthcare, company social events, free parking

We are currently working with a well-established sporting specialist who are seeking an additional member for their Warranty and Repairs Team. The main function of this role will be to handle incoming warranty and repair queries from customers, with the additional need to assist with the build process of new and repaired bikes.

This is a fantastic opportunity to join a fun and outgoing company who create an excellent working environment for their staff.

Main Responsibilities

  • Handle all incoming customer communications and offer technical advice regarding warranty queries, repairs and servicing
  • Process received warranty cases and returns
  • Update customers regarding the stage of their return
  • Assist with the assembly process of new and repaired bikes
  • Occasional attendance to trade shows, exhibitions, demonstrations and training workshops with suppliers

Skills and Experience

  • Prior experience in an office based customer service role
  • High level of cycle (road and MTB bike) maintenance skills and experience is required
  • Cycle mechanic qualifications would be an advantage
  • Good technical knowledge of Campagnolo products would be preferred, but not essential
  • Excellent communication skills
  • Polite, professional and friendly at all times
  • Organised and able to work to deadlines
  • Must have access to own method of transport due to location

Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion.

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