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Technical Customer Support

Technical Customer Support

Job number: 8001727

Technical Customer Support

Competitive Salary

Permanent

Monday to Friday 8.30am to 5.30pm with one hour for lunch

Excellent Bonus Scheme & Employee Benefits

25 Days Holiday + Bank Holidays

Newtown

We are delighted to be supporting an established business based in Newtown for an exciting opportunity to join an established technical support team. This role would suit someone with experience providing a high level of customer service and/or technical support who has an interest in IT systems.

Key Duties:

• Deliver extraordinary customer service to existing clients.

• Assisting customers with technical queries.

• Efficiently managing time to keep the number of open support issues to a minimum.

• Setting up new customers and troubleshooting set-up issues.

• Ensuring relevant databases are accurately managed and updated.

• Monitoring support records and reporting results to support manager.

• Conducting customer check-ins to ensure products meet client expectations.

• Upholding values of the company and complying with all company policies.

Candidate Requirements:

• Previous experience in a fast-paced, customer focused environment.

• Excellent written and verbal communications skills and a professional telephone manner.

• Technical support experience highly beneficial.

• Demonstrable experience providing a high level of customer service.

• Organised and able to prioritise.

• Excellent timekeeping.

• A good technical knowledge of the following:

o Microsoft Office365

o Various web browsers including IE, Firefox, Chrome and Safari

o Service Cloud (Salesforce) - Preferred

The Company:

An established organisation offering an idyllic working environment in a modern town centre location. This company has exhibited year on year growth and offers vast opportunities for career development.

The Package:

• Competitive Salary

• Excellent Bonus Scheme

• Impressive Employee Benefits

• 25 Days Holiday + Bank Holidays

• Monday to Friday 0830-1700 with One Hour for Lunch

To Apply:

This vacancy is advertised by Travail Employment Group who are acting as an Employment Agency.

To apply for this position, please email a recent copy of your CV to rachael.kelvin@clockworkorg.com or for more information please call 01743 235532. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within the next 7 days you have not been successful on this occasion and unless otherwise advised, Travail will keep your details on file and contact you with future relevant opportunities.

All candidates registering with Travail Employment Group will need to provide proof of identity, and evidence of any experience, training and qualifications our client considers necessary for this position.

Travail Employment Group is acting as an Employment Agency in relation to this vacancy.


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