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Technical Support - Polish / German

Technical Support - Polish / German

Job number: 8007081

System Support

Newtown, Powys

Fluent Polish or German

Competitive Salary

Permanent, Full-Time (Mon-Fri 0830-1700 + One Hour for Lunch)

Excellent Bonus Scheme & Employee Benefits

25 Days Holiday + Bank Holidays

Our client in Newtown is looking for an additional administrator to join the support team. This role would suit someone with experience providing a high level of customer service and an interest in developing a career in IT support. The successful candidate will need to be a competent communicator and have experience dealing with customer enquiries ideally in a technical sphere.

Key Duties:

• Joining a well-established and dedicated support team to deliver extraordinary customer service to existing clients.

• Setting up new customers and troubleshooting set-up issues.

• Ensuring databases are accurately updated.

• Configuring system updates for clients.

• Analysing system data to ensure issues are resolved.

• Conducting customer check-ins to ensure products meet client expectations.

• Upholding values of the company and complying with all company policies.

Candidate Requirements:

• Previous experience in a fast-paced, customer focused environment.

• Excellent written and verbal communications skills and a professional telephone manner.

• Technical support experience highly beneficial.

• Demonstrable experience providing a high level of customer service.

• Organised and able to prioritise.

• Excellent timekeeping.

• A good technical knowledge of the following:

o Microsoft Office365

o Various web browsers including IE, Firefox, Chrome and Safari

o Service Cloud (Salesforce) - Preferred

The Company:

An established organisation offering an idyllic working environment in a modern town centre location. This company has exhibited year on year growth and offers vast opportunities for career development.

The Package:

• Competitive Salary

• Excellent Bonus Scheme

• Impressive Employee Benefits

• 25 Days Holiday + Bank Holidays

• Monday to Friday 0830-1700 with One Hour for Lunch

To Apply:

Please click apply or email a recent copy of your CV to tracey@clockworkorg.com

For further information please contact Tracey Passmore at Travail Shrewsbury 01743 235 532

Travail Employment Group

Travail Employment Group offers candidates a first class recruitment service tailored to meet your individual requirements. With knowledge of the local market and offering a diversity of career opportunities please feel free to contact one of our consultants. All candidates registering with Travail Employment Group will need to provide proof of identity, and evidence of any experience, training and qualifications our client considers necessary for this position.

This vacancy is advertised by Travail Employment Group who are acting as an Employment Agency.

Disclaimer

Travail Employment Group are operating as an Employment Agency.

Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within the next 7 days you have not been successful on this occasion and unless otherwise advised, Travail will keep your details on file and contact you with future relevant opportunities.

Travail Employment Group is acting as an Employment Agency in relation to this vacancy.


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